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Online Selection

Looking to purchase a Hearthstone? Browse our product selection by fuel type following the tabs at the top of the site.  Products are grouped together in the list by type: stoves, inserts, fireplaces, and cookstoves where available.The individual stove pages contain the specifications for each stove, including installation information, clearances, floor protection requirements, and accessories;  all of which is collected in the downloadable owner’s manual under the documents tab.  We recommend visiting your local Authorized Hearthstone dealer and reviewing the owner’s manual thoroughly before completing your purchase.If you have any questions, we will be happy to assist you in any way we can.  Email warm@hearthstonestoves.com or call 877-877-2113 9am-6pm EST.

Checkout Process:

When you have made your selections, proceed to checkout from the shopping cart.   A major credit card is needed place an order and should match the Billing Information entered in the checkout process.   The Shipping Information you give should be the final destination of the product.  Options to ship to alternate locations will be selected in the Shipping Method portion of the checkout procedure.

Shipping Methods:

Authorized Hearthstone Dealer:
  • Your order will ship to an Authorized Hearthstone Dealer.  Pickup or delivery of your order to you home will be arranged through the Dealer.  Additional charges may apply.  Based on the shipping information you enter, you will be shown a list of Dealers available to complete your order.  Select your preferred Dealer from the options shown.
  • Our hearth specialist will be in contact within two business days to confirm your order and Dealer selection.  Once confirmed, this dealer will be your Authorized Servicing Dealer and will assist you with all installation, servicing and warranty needs.
Non Residential Delivery:
  • Your order ships to a commercial business with a loading dock.  The loading dock must be equipped with the necessary equipment to safely unload a pallet weighing up to 900lbs. from a trailer.
  • Our hearth specialist will be in contact within two business days to confirm your order, confirm that your commercial destination meets the requirements above and change the shipping information if necessary.
  • Our hearth specialist will connect you with your Authorized Servicing Dealer who will assist you with all installation, servicing and warranty needs.
Standard Threshold Delivery:
  • Your order is delivered to your driveway, curb side, front step, front door or inside your garage.  Your order will be unloaded from a lift gate-equipped truck and left in a location as determined by the delivery driver.  You will receive a call from YRC shipping company to arrange a delivery time.
  • Our hearth specialist will be in contact within two business days to confirm your order and approximate ship date.
  • Our hearth specialist will connect you with your Authorized Servicing Dealer who will assist you with all installation, servicing and warranty needs.
Premier Inside Delivery:
  • Your order is delivered into your home to a room of your choice.  This option includes 30 minutes of service for de-skidding, product placement, and debris removal to an off-site receptacle.  You will receive a call from YRC shipping company to arrange a delivery time.
  • Our hearth specialist will be in contact within two business days to confirm your order and approximate ship date.
  • Our hearth specialist will connect you with your Authorized Servicing Dealer who will assist you with all installation, servicing and warranty needs.

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