To Report Account Listing Changes or Errors: Call 800-827-8603 to speak to a Customer Service Representative. Please be prepared to provide your Hearthstone Dealer account number.
If your Login fails, ensure you actually have an existing, active Dealer Website Access Account, and are using the correct login ID. Dealerships with multiple stores may, or may not, use a primary login ID for all locations.
If you do not have a login, or are trying to use a login containing letters, you are using a B2B User ID or password, or an old account number, neither of which will work here. Contact the Hearthstone Sales Department, or your Hearthstone Sales Representative for assistance.
For more information about our industry, click the following link to visit our HPBA affiliate, the Northeast Hearth, Patio and Barbecue Association.