Hi there, Thanks so much for reaching out to HearthStone and being interested in our line of hearth and outdoor products. We provide service through our extensive network of over 600 authorized dealers in the United States, Canada and Japan.
If you would like to purchase a stove, our stoves are only available from our network of over 600 independent dealers in the United States, Canada and Japan. We do not sell directly to the consumer. If you need help locating your closest dealer, please visit our dealer locator, here: https://www.hearthstonestoves.com/dealer-locator/
If you are in need of service, need help with a purchase, or need advice on how to troubleshoot an issue, your local dealer will be your best resource. As we do not sell directly to the consumer, your local dealer most likely did your install and will know your particular needs best. If you need assistance locating your closest, local dealer, please use the dealer locator found here: https://www.hearthstonestoves.com/dealer-locator/
If you are in need of parts—much like our stoves, we do not sell directly to consumers. Parts are available also through our network of local dealers, as well as our online parts partners. Please contact an authorized dealer for ordering, advice, part numbers or to schedule installation of a part or a repair. To simply order a part online, you can find our online parts partners here: https://hearthstonetech.com/contact/
If you are in need of a manual or would like technical publications, please visit our online resource center at www.hearthstonetech.com. Here you will find manuals, basic maintenance instructions, parts diagrams and more, all categorized by your stove model number. If you are unsure of your stove model number, it can be found on the back of the stove along with the model name. For example, to find support for a “Manchester 8360”, simply search our tech site for ‘8360’ to find all relevant documents.
You can also find helpful information on our YouTube channel which features a growing library of technical videos. https://www.youtube.com/hearthstonestoves
If you have had an interaction with a dealer you’d like us to know about, please take a moment to fill out our form here, and we will be happy to follow up with the dealer in regards to your feedback.
Thanks again for your interest in HearthStone.